Running a Janta Darbar efficiently
Practical steps to run a public hearing day with tokens, intake and follow-up so that no applicant is forgotten.
Before the day
Announce the date by ward, prepare token counters and assign intake staff by category.
On the day
Issue a token, record the request with a photo of documents and give the citizen a reference number.
After the day
Route each request, set a deadline and send updates until closure. Review pending items at the next darbar.