Office operations
Complaints & Jansunwai
One queue for every grievance, with owners and deadlines.
- Ward, category and priority on every request
- SLA timers with automatic escalation
- Citizen updated at each status change
- Leader
- PA
- Staff
Features
The complete feature catalogue
33 features in 7 categories, sharing one citizen record, one permission model and one audit log. Search or filter by category and role.
Role
33 features
Office operations
Complaints, Janta Darbar, letters, appointments, meetings and voice intake.Office operations
Janta Darbar
Run darbar days with tokens instead of crowds.
- Token queue and quick intake desk
- Each applicant becomes a tracked request
- Follow-up list after every darbar
- Leader
- PA
- Staff
- Citizen
Office operations
Letters, letterhead & templates
Recommendation letters drafted, approved and printed in minutes.
- Reusable templates in four languages
- Leader approval before issue
- Letterhead PDFs with reference numbers
- Leader
- PA
- Staff
Office operations
Appointments & visitors
Fair, scheduled access to the leader.
- Slots, requests and approvals
- Visitor log at the front desk
- SMS and WhatsApp reminders
- PA
- Staff
- Citizen
Office operations
Meetings & tasks
Decisions turn into assigned tasks, not forgotten notes.
- Agenda, minutes and attendees
- Action items with owners and due dates
- My day view for every staff member
- Leader
- PA
- Staff
Office operations
Voice & IVR intake
Citizens who cannot type can still be heard.
- Call-in line that records the request
- Voice notes attached to the complaint
- Call-back tasks for the office
- PA
- Staff
- Citizen
Citizen services
Scheme help desk, scheme catalogue, medical aid, emergency and the citizen portal.Citizen services
Schemes help desk
Guide citizens from eligibility to an approved application.
- Assisted applications with document checklist
- Status tracked until benefit is received
- Camp mode for scheme melas
- Staff
- Citizen
Citizen services
Scheme catalogue & eligibility
145 central and state schemes with eligibility checks.
- Answer a few questions, see matching schemes
- Plain-language summaries in four languages
- Required documents listed for each scheme
- Citizen
- Staff
Citizen services
Medical aid
Track every request for treatment support end to end.
- Hospital, estimate and documents in one file
- Recommendation letters from the same record
- Outcome recorded for every case
- Staff
- Citizen
Citizen services
Emergency & blood donors
Respond fast when floods, accidents or shortages strike.
- Emergency mode with priority routing
- Blood donor list matched by group and area
- Broadcasts to the affected wards
- Staff
- Karyakarta
- Citizen
Citizen services
Citizen portal
Citizens track their requests without calling the office.
- Phone OTP sign-in
- Request history and live status
- Schemes, training and jobs in one place
- Citizen
Field
Karyakarta management, the offline field app, works, area map, surveys and tours.Field
Karyakarta management & ID cards
Know who covers each ward and what they did this week.
- Roles, areas and duty rosters
- Bilingual printable ID cards
- Activity and attendance records
- PA
- Karyakarta
Field
Field app (offline-friendly)
Work in villages with weak networks; sync when back online.
- File complaints on behalf of citizens
- Site visits with photos and location
- Duty check-in and today’s list
- Karyakarta
Field
Works & funds
Every development work by stage, with photos and spend.
- Sanction to completion stages
- Before and after photos from the field
- Fund utilisation by scheme and ward
- Leader
- PA
- Karyakarta
Field
Area map
See complaints, works and people on a ward map.
- Hotspots by category
- Works and their stage on the map
- Filter by ward or booth area
- Leader
- PA
Field
Surveys
Ask citizens what they need, ward by ward.
- Field and online forms
- Results by ward and question
- Export for planning meetings
- Karyakarta
- Staff
- Leader
Field
Tours
Plan constituency tours with stops and follow-ups.
- Stops with local contacts
- Requests collected on the way
- Follow-ups assigned after the tour
- Leader
- PA
- Karyakarta
Rozgar & skills
Trainer Studio LMS, career counselling, Rozgar jobs and the business registry.Rozgar & skills
Training & Trainer Studio (LMS)
Run skill courses with live classes, quizzes and certificates.
- Course builder with video and assignments
- Live classes and attendance
- Progress tracking and PDF certificates
- Trainer
- Citizen
- Staff
Rozgar & skills
Career counselling
Help young people choose a realistic path.
- Interest and aptitude assessment
- 43 career paths with roadmaps
- Counsellor follow-up sessions
- Citizen
- Trainer
Rozgar & skills
Rozgar jobs & employer verification
Connect trained youth with verified local employers.
- Employers verified before posting
- Openings, applications and interviews
- Placements recorded per batch
- Business
- Citizen
- Staff
Rozgar & skills
Business registry
A directory and support desk for local businesses.
- Self-registration with a certificate
- Business portal for jobs and notices
- Directory citizens can search
- Business
- Citizen
Communication
WhatsApp bot, broadcasts, social media automation and the leader website.Communication
WhatsApp bot
Citizens file and track requests on WhatsApp.
- Guided menus in four languages
- Photos and location with the complaint
- Status replies without staff effort
- Citizen
- PA
Communication
Announcements & WhatsApp broadcasts
Reach the right wards with approved messages.
- Audience by ward, group or interest
- Leader approval before sending
- Delivery reports for every broadcast
- Leader
- PA
- Staff
Communication
Social media automation
Plan, approve and schedule posts from one desk.
- Drafts from works and events
- Approval workflow before publishing
- Calendar across connected accounts
- Staff
- Leader
Communication
Leader website & page builder
A fast bilingual website on your own domain.
- 19 section types with live preview
- Complaint form wired to the office
- Versions and approval before publishing
- Leader
- Staff
- Citizen
Governance & insights
Dashboards, the public report card and legislative work.Governance & insights
Dashboards & weekly brief
The constituency pulse at a glance.
- Received vs resolved trends
- Overdue items by ward and owner
- A weekly brief for the leader
- Leader
- PA
Governance & insights
Public report card
Publish outcomes honestly, not application counts.
- Resolved requests and completed works
- Training and placement outcomes
- Shown on the leader website
- Leader
- Citizen
Governance & insights
Legislative work
Questions, motions and house records in one place.
- Questions linked to local issues
- Replies and follow-ups tracked
- Searchable record by session
- Leader
- PA
Platform & security
DPDP compliance, election mode, multi-role accounts, four languages and security.Platform & security
DPDP compliance
Consent, rights requests and retention built in.
- Consent records per citizen
- Access and erasure request workflow
- Retention policies and grievance officer page
- Leader
- PA
Platform & security
Election mode
Stay within the rules when the model code applies.
- Pause broadcasts and public posts
- Restrict features by date range
- Audit trail of every change
- Leader
- PA
Platform & security
Multi-role accounts
One login, the right view for each role.
- Leader, PA, staff, karyakarta, trainer and more
- Scopes down to the ward
- Switch roles without a second account
- Leader
- PA
- Staff
Platform & security
Four languages
English, Hindi, Gujarati and Marathi throughout.
- Every screen translated
- Messages and letters per language
- Each user picks their own language
- Leader
- PA
- Staff
- Karyakarta
- +3
Platform & security
Security & audit
Citizen data isolated, encrypted and logged.
- Row-level security per office
- Field-level encryption for identity numbers
- Audit log of every change
- Leader
- PA
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