Office operations
Complaints & Jansunwai
One queue for every grievance, with owners and deadlines.
- Ward, category and priority on every request
- SLA timers with automatic escalation
- Citizen updated at each status change
- Leader
- PA
- Staff
Features · 6
Office operations
The daily engine of the office: every request recorded, owned and closed on time, whichever way it arrives.
Office operations
Janta Darbar
Run darbar days with tokens instead of crowds.
- Token queue and quick intake desk
- Each applicant becomes a tracked request
- Follow-up list after every darbar
- Leader
- PA
- Staff
- Citizen
Office operations
Letters, letterhead & templates
Recommendation letters drafted, approved and printed in minutes.
- Reusable templates in four languages
- Leader approval before issue
- Letterhead PDFs with reference numbers
- Leader
- PA
- Staff
Office operations
Appointments & visitors
Fair, scheduled access to the leader.
- Slots, requests and approvals
- Visitor log at the front desk
- SMS and WhatsApp reminders
- PA
- Staff
- Citizen
Office operations
Meetings & tasks
Decisions turn into assigned tasks, not forgotten notes.
- Agenda, minutes and attendees
- Action items with owners and due dates
- My day view for every staff member
- Leader
- PA
- Staff
Office operations
Voice & IVR intake
Citizens who cannot type can still be heard.
- Call-in line that records the request
- Voice notes attached to the complaint
- Call-back tasks for the office
- PA
- Staff
- Citizen
Get started
See JantaDesk with your own workflows
A 30-minute walkthrough in Hindi or English, planned around your office.